Refund Policy
Effective date: September 18, 2026 · Last updated: September 18, 2026
Key terms are marked with a colored bar on the left.
1. Overview
This Refund Policy applies to all paid subscription plans offered by LexQ, LLC ("Company", "we", "us") through lexq.io. By subscribing to any paid plan, you agree to the terms outlined below.
2. Subscription Billing
All paid plans (Growth, Pro) are billed on a monthly recurring basis. Charges are processed at the beginning of each billing cycle. Your subscription automatically renews each month unless canceled. When you upgrade between paid plans, a new billing period starts immediately: we calculate the unused time left in your current period, credit that amount to your account, and charge you one month of the new plan minus that credit. If the credit is larger than one month of the new plan, you are charged nothing and the remainder stays on your account as credit. Credit is applied to upgrades; it is not applied to monthly renewals, and any credit left on your account when you cancel is refunded to you under Section 4. Enterprise plans are billed under their separate agreement, which also governs their cancellation and refund terms.
3. Cancellation
You may cancel your subscription at any time through the console (console.lexq.io) or by contacting support at hello@lexq.io. Upon cancellation, your paid plan remains active until the end of the current billing period. After the billing period ends, your account will be downgraded to the Free plan.
4. Refund Policy
We offer a full refund if you cancel within 7 days of your initial paid subscription; your account is then downgraded to the Free plan. If you upgrade between paid plans, you may request a refund within 7 days of the upgrade. We refund everything that funded the new billing period: the amount we charged you plus the credit that was used up in the upgrade. If credit covered the whole upgrade and we charged you nothing, we still refund the credit that was used up. Your account is then downgraded to the Free plan. Whenever your subscription ends, any credit remaining on your account is refunded to you; we do not keep it. After the applicable 7-day period, refunds are not provided for partial months of service, except where mandatory consumer law provides otherwise. If we terminate your account for a violation of our Terms of Service, no refund is issued, except where mandatory consumer law requires one.
5. Overage Charges
Overage charges for usage exceeding your plan limits are non-refundable, as they reflect actual resource consumption.
6. Service Disruptions
If the Service is unavailable for more than 72 consecutive hours due to our fault, you may request a pro-rata credit for the affected period. Credits are applied to your next billing cycle and are not issued as cash refunds. These credits do not limit any right you have under applicable law to claim damages.
7. How to Request a Refund
To request a refund, contact us at hello@lexq.io with your account email and the reason for your request. We will process eligible refunds within 10 business days. Refunds are returned to the original payment method.
8. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect.
9. Contact
For refund-related questions, contact us at: hello@lexq.io
LexQ, LLC|2810 N Church St, STE 90966, Wilmington, DE 19802, USA|hello@lexq.io